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residence life staff

Our Residence Life Staff (RLS) are all committed to providing an inclusive, respectful and fun experience for you and your fellow students.  We have over 150 students who are hired by Student Housing housing and compromise the Residence Life Staff team.  

RLS are invaluable to the Residence Life program and provide a range of support to students and our residence communities.  RLS work throughout the academic year to provide a safe, fun and memorable experience for all of our students in residence.  Through the various positions on staff, RLS provide key functions such as on call responsibilities, academic support, mentorship, educational awareness and residence wide activities.  

RLS receive extensive training and skill development to ensure they provide comprehensive support to our students.  Some of their training includes key areas such as listening & communication, restorative practices, diversity & human rights, mental health & wellness, academic success, community development, conflict intervention, emergency response and sexual violence.  RLS with on call responsibilities are also required to be certified in First Aid/CPR as well SafeTalk (suicide intervention training). 

Read more or watch the video below about our various student staff positions. Be sure to check out our current job opportunities as well! 


Our RLS Team

RA with mascot

“RA” Residence Assistant
RAs are upper year students who live in residence and get to know residents on an individual basis. They help you build connections in your community, ensure the safety of the building and provide support and referrals.  You will also see RAs running various events and activities throughout your residence, be sure to ask them what is going on next!

RAs are responsible for conduct rounds of the residence while "on call" and responding to student concerns and needs.  RAs who are "on-call" can be identified by their red "RLS" vest and otherwise live typically on each floor/section of a residence where they are responsible to a community of students. 

Have a concern, noise complaint or need an RA but can’t find yours? Call a Residence Desk or chat with our Virtual RA!

RAs on call

Senior RA
Senior RAs fulfill a similar role as a RA with additional administration and programming responsibilities. They help to coordinate and support a group of RAs while providing "on call" responsibilities" and supporting a community of students.  Senior RAs also coordinate large scale programs for your residence area.  Senior RAs are a great resource to the RLS team and your residence so stop by and say hi!  


reslife logo "CA" Community Assistant

Community Assistants are senior student staff who provide support to your Residence Life Manager, RLS team and residence.  Typically there is one CA per residence.  CAs meet with student who may be involved in lower level violations of the Residence Community Living Standards and assist your RLM with other residence initiatives. 

reslife logo Duty Staff

Duty Staff are upper year students who are hired by Student Housing to compliment Residence Life Staff who are on call.  Duty Staff help to ensure the building is safe and respond when there is a student concern.  Duty Staff are paid on an hourly basis and work in the evenings.  You can identify Duty Staff by their brown RLS vests.  Duty Staff primarily work in South Residence.

Cluster Leader

“CL” Cluster Leader
CLs are upper year students who live in one of several ‘Academic Learning Clusters’ (ALC). They support students living in their community with academic programming.


staff member by tree

“PF”  Program Facilitator
PFs are upper year students who live in one of several Living Learning Centres (LLC) and support residents with programming and activities that are tailored to the community’s common interest.  PFs also have similar responsibilities to a RA where they help build connections, keep the residence safe and provide direct support to students.


pic of academic programmer

Academic Programmers
Academic Programmers provide academic support within a residence by facilitating various workshops and activities for residence communities or one-on-one with students.  You can usually spot an AP in one of the Academic Drop-In Centres (ADC) found in various residence buildings.  Spot by and check out the ADC!


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"POSSE" Programming Office Staff 
The POSSE staff love their programming and events!  POSSE can usually be found in our programming office called "The Hub" located in South Residence.  Here they help support RLS with events and activities, run campus wide initiatives and coordinate educational campaigns within residence.  They are our programming experts and fun makers! 

Contact the POSSE at

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“CLF” Community Life Facilitator
Community Life Facilitators are our staff that support West Residence (upper year student residence) and our Family Housing community.  CLFs can be found during house chats at College Avenue or Wellington Woods, conducting new tenant orientations, facilitating activities for our children/youth, families and mature students and also providing customer service at our Family Housing Office.  

Contact our CLFs at


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Seminar Facilitators
Our Seminar Facilitators are typically graduate students with a background in health promotion, social sciences or humanities who work in our Community Standards Office to facilitate educational workshops around Alcohol, Drugs, Choices and Conflict with a small group of students.  Seminar Facilitators are paid on an hourly basis and work out of the main Residence Life Office. 



Interested in working for Residence Life? To find out more on our hiring process check out our job opportunities section and hiring guide